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Record a transaction

Record a deposit, withdrawal, credit, or debit against a customer's trading account, either from anywhere in the firm or from the customer's account card.

Prerequisites

  • You are signed in to the Backoffice with a role that grants the permission to record monetary transactions.
  • The customer already has at least one trading account — the transaction is recorded against a specific trading account.

Warning

You cannot record a transaction while viewing as another user. The action is blocked, because money movements must be attributed to the real operator.

Record a transaction from the transactions page

Use this when you want to record a transaction without first opening the customer's account card.

  1. Open Monetary Transactions in the sidebar and click New transaction.
  1. Under Account, search for and pick the customer. The search matches the account's name, the customer's first and last name, and their phone number.
  2. Under Trading account, pick the trading account the money moves on. Only the chosen customer's trading accounts appear; if the customer has none, the dialog tells you so.
  3. Choose the Transaction type — Deposit, Withdrawal, Credit, or Debit.
  4. Check the Currency. It fills in automatically from the trading account you picked; change it only if you need a different currency.
  5. Enter the Amount.
  6. (Optional) Select Approved on creation to record the transaction as already approved, skipping the pending-approval step.
  7. Click Create. The new transaction appears in the grid.

Record a transaction from the account card

Use this when you are already working on a customer's account.

  1. Open the customer's account card and go to its monetary transactions section.
  2. Click Add transaction.
  1. Pick the Trading account the money moves on.
  2. Choose the Transaction type — Deposit, Withdrawal, Credit, or Debit.
  3. Check the Currency (it fills in from the chosen trading account) and enter the Amount.
  4. (Optional) Select Approved on creation to record it as already approved.
  5. Click Create.

Note

A transaction you record without Approved on creation starts as Pending and waits for an approval decision. See Approve or reject a transaction.