Glossary¶
The terms below are the standard vocabulary used throughout this documentation. Each definition describes what a term means from the operator's point of view.
Account¶
An account is the customer record that holds everything you know about one trader: their contact and identity details, their history as a lead, their funds, and the trading accounts they own. A single account can own several trading accounts. Accounts are the core records you work with in the Backoffice and CRM.
Account Type¶
An account type is a named option — configured per brand in the Backoffice — that a trader can pick in the Client Zone when opening an additional trading account. Each type shows a short line of headline conditions and opens the new account on a trading terms tier or an MT5 group of the broker's choosing; the type picked is recorded on the account. See Set up Client Zone account creation.
Backoffice¶
The Backoffice is the web application your team uses to run day-to-day operations: managing accounts and leads, reviewing monetary transactions, configuring brands, and administering users and permissions. It is the operator-facing counterpart to the trader-facing WebTrader and Client Zone.
Brand¶
A brand is a customer-facing storefront within your firm, with its own name, look, and set of tradable symbols. A firm can run several brands to serve different markets or audiences while keeping each brand's data separated. Traders only ever see the brand they belong to.
Business Unit¶
A business unit is a node in the team hierarchy inside your firm, such as a desk, region, or department. Business units form a tree, and their structure determines which accounts a team member can see and act on. Every account is owned within this tree — see Owner.
Client Zone¶
The Client Zone is the self-service web area where your traders manage their profile, deposit and withdraw funds, and open trading accounts. It shares a branded experience with WebTrader and is available on brands configured for full customer sign-up and login.
Custom Field¶
A custom field is an extra field you define on a record type — for example an added detail on an account — beyond the fields the platform provides out of the box. Custom fields let you capture information specific to how your firm works. Fields that hold personal data can be protected with field-level security.
Field-Level Security¶
Field-level security controls who can see or edit individual fields on a record, rather than the whole record. For example, an agent might be allowed to view an account's name but not its government ID. It works alongside permission groups and roles to give you fine-grained control over sensitive data.
Firm¶
A firm is your brokerage organization — the top of your hierarchy in the platform. Everything you operate, from brands and business units to accounts and users, lives inside your firm, and your firm's data is kept separate from every other firm's.
House Cutoff¶
The house cutoff is the moment your firm stops selling a prediction market. You choose it when you publish the market, inside a window that always ends before the market source's own close. A listing closes itself once its house cutoff passes.
Lead¶
A lead is a prospective customer you are still converting — someone who has shown interest but has not yet become a full account. You track and nurture leads in the CRM, and a lead becomes part of an account once the customer is onboarded.
Monetary Transaction¶
A monetary transaction is any movement of money recorded against a customer, such as a deposit, a withdrawal, an internal transfer, or a bonus credit. Each transaction is an auditable entry you can review and approve in the Backoffice.
Offering¶
An offering is the product shape you choose for a workspace when you create it — for example a full CRM brand with customer sign-up, or a standalone trading setup. The offering determines which capabilities and sign-in experience the workspace provides.
One-time passcode (OTP)¶
A one-time passcode is a short numeric code, sent to a trader by SMS or email, that they enter to confirm their identity when signing in to or registering for a brand. A broker decides per brand whether — and when — traders are challenged for a code, on the brand's Login & Registration settings.
Owner¶
Every account has exactly one owner: the user, business unit, or firm responsible for it. Ownership decides who can reach the account, and an account owned by a business unit acts as a shared pool that eligible team members can claim.
Partner Token¶
A partner token is the short-lived bearer credential an integrator or affiliate sends on Partner API requests. A partner obtains it by exchanging the username and password the broker issued them, and it scopes what that partner is allowed to do. You issue and revoke partner credentials from the Backoffice.
Permission Group¶
A permission group is a reusable bundle of access settings that you assign to users to control which accounts they can see and what they can do. It bundles roles with the resource access they apply to. How far a user reaches is not set on the group: it derives from the user's home business unit together with those grants. Permission groups keep access consistent across your team.
Position¶
A position is an open or closed trade held in a trading account, such as a buy or sell of a particular instrument. Positions carry the trade's size, price, and running profit or loss. Traders open and manage positions in WebTrader.
Prediction Account¶
A prediction account is a dedicated account, always denominated in USD, that a trader uses for prediction contracts. It has its own wallet, separate from the trader's trading accounts, and is funded by transferring money from the trader's existing funds. See The trader's prediction wallet.
Prediction Contract¶
A prediction contract is one unit of a side of a prediction market. It pays USD 1 if that side turns out to be right and nothing if it does not, so its price always sits between nothing and a dollar and reads as a percentage chance. Contracts are bought only, never sold short, and are held until the market's result is known.
Prediction Market¶
A prediction market is a single real-world question with two outcomes, Yes and No, that your firm offers to its traders as prediction contracts. The question, its rules, its timings, and its final result come from a market source; your firm decides which markets to sell, prices them, and pays the winners. See About Predictions.
Role¶
A role is a named set of capabilities — such as agent, manager, or administrator — that defines what a user can do in the platform. Roles are bundled inside a permission group with the resource access they apply to; how far a user reaches derives from their home business unit together with those grants.
Trading Account¶
A trading account is a concrete account a trader uses to trade, with its own currency, leverage, and balance. It is where positions and funds for trading live. One account can own several trading accounts.
WebTrader¶
WebTrader is the browser-based trading application your traders use to place orders, manage positions, and monitor their trading accounts. It shares a branded experience with the Client Zone.
Workflow¶
A workflow is a rule you build in the Backoffice that automates routine CRM work. It has a trigger (the event or schedule that starts it), optional conditions (tests the account must match), and one or more actions the platform runs for you — such as sending a message, notifying a team member, updating a field, or reassigning the owner. Workflow automation is an opt-in capability a firm turns on.
Workspace¶
A workspace is any context you operate in within your firm — the firm itself, a brand, or a business unit. The workspace you are working in sets the scope of what you see and manage, and its offering shapes the capabilities available there.