View a record's change history¶
Trace exactly who changed a record, when, and from where — with the old and new value of every field that changed.
Every change in the Backoffice is recorded against the record it touched. From a record you can open its full revision history, and from any single revision you can open the transaction that produced it to see everything that changed at the same moment. There is no firm-wide log to browse: you always reach this history from a specific record.
Prerequisites
- You can open the record whose history you want, and your role includes the permission to view its change history.
Open a record's revision history¶
On a record's page, click the history icon (View audit history). This opens the record's Audit history — every recorded revision of that record, newest first.
Each entry names the revision, when it occurred, who made it, and where it came from. If the record has never been changed, the page says so.
Open a single transaction¶
A single change often updates several related records at once. From a revision, open View transaction to see that whole change as one unit.
The transaction view has two parts:
- Who & when — the actor who made the change (or system when no person was involved), the source it came from, the time it occurred, and the originating IP address. When the change was made by someone acting as another user, the view shows both identities so the real actor is never hidden.
- The changed records, each with a field-by-field diff: one line per changed field, its old value and its new value side by side. A record with no field-level changes is labeled as such.
Record IDs in the transaction link back to that record's own revision history, so you can move between the two views.